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Plyco offers a variety of shipping alternatives. For many customers, Plyco's dedicated fleet of factory delivery trucks provides the most cost effective method of receiving product on a regularly scheduled basis. For those customers outside of our factory delivery area or customers with a more immediate delivery need, product can be sent via a number of commercial freight lines. Certain products can also be sent via United Parcel Service. When a product is ordered, when will it ship? Plyco has a wide variety of products, some of which are in stock and can be shipped the same day. Other products are built to order and will typically ship within one week. Products built to customer specifications may require longer lead times. How can I get help with installation? Installation instructions for the majority of our products are available on the website and can be downloaded. If you need additional help, Plyco has territory managers in many states and support staff at our manufacturing facilities. Click on "Contact Us" to send us your questions or comments. What is Plyco's return policy? A Return Goods Authorization ("RGA") number must be issued before any product will be accepted for return. Returns without this number will be refused by Plyco's shipping department. Any returned product must be in saleable condition in order to receive credit. All returned goods are subject to a 25% restocking charge and must be returned freight prepaid. In any event, no items can be returned after 6 months, except for warranty replacement. Any product produced to customer specifications, and not listed in our standard product catalog will only be accepted for return if, in Plyco's opinion, the product can be resold. What is Plyco's product warranty? On most products the limited warranty is one year.