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ICICI Infotech has strived to provide its customers with the best value for their investment and achieve excellence and sustainable competitive edge. Taking this forward, ICICI Infotech has joined the elite list of organizations with the distinction of having achieved the highest optimizing level of SEI CMM Level 5 for its offshore development centers in Mumbai. This recognition only reiterates our commitment to remain focused on the customer. SEI CMM Level 5 means increased value for customers through faster project timelines and better quality of overall deliverables. Our customers will also benefit from the optimized and matured software development process involved with SEI CMM Level 5, giving them better control of their processes and increased return on investment. Along with SEI CMM Level 5 for our software services, we have also adopted ISO 9001 standard for our non-software businesses. The process of ISO 9001 certification involves building, creating and practicing Quality Management System as per ISO standards. The Quality Management System being practiced by us revolves around the Quality Policy and objectives defined by us, and covers both SEI CMM Level 5 and ISO 9001 standards. ICICI Infotech has a Quality Management Group whose prime objective is to ensure compliance of various project activities to the Quality Standards of the organization. The group consists of the following units:Software Quality Assurance (SQA) Group: The group provides guidance to the Quality Leaders within the projects to plan and conduct various reviews and audits. Software Engineering Process Group (SEPG): The group is responsible for setting appropriate Quality Standards across the organization. Metrics Group: The group is responsible for setting and monitoring quantitative goals at the organizational level, with the aim of defining and improving organizational Quantitative Goals. Defect Analysis and Process Group (DAPG): The group is responsible for conducting root cause analysis and monitoring defect prevention at project and organization levels. Technology Change Management Group (TCMG): The group is responsible for identifying, evaluating, and implementing new technology/methods/processes at the organizational level. The achievements like SEI CMM Level 5 and ISO 9001 standards are significant steps towards our larger goal of becoming the largest technology solutions company in the world. The road ahead gets steeper with every passing milestone, and this achievement will only encourage us to strive towards the next milestone.