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T. M. Smith & Associates, Inc. is a marketing research and consulting firm that provides customer satisfaction and customer service solutions. As a business service corporation, we are committed to assisting our clients in meeting their organizational goals. We offer both qualitative and quantitative tools to capture data that is analyzed into useful and easy-to-understand information. With our services, organizations are able to learn what's important to their customers, how well customers think they are performing, and overall satisfaction, just to name a few. Click here to fill out this form if you want us to help you streamline your customer acquisition, retention and satisfaction programs.