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Because Herrnstein is committed to your satisfaction. We continuously look for ways to improve how we do things by following up with you, and listening to you. If there's a problem, we fix it. Then we check the process to determine what change is necessary to ensure it does not happen again. IT IS A CUSTOMER-FOCUSED PROCESS:Because Herrnstein has a certified sales and service process that helps ensure every customer gets treated right, each and every visit. DaimlerChrysler only certifies dealerships who provide their customers with a totally satisfying sales and service experience. And we are committed year after year to keep you satisfied. IT IS A BETTER WAY OF DOING THINGS:Because Herrnstein is committed to improving your experience at the dealership.