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The Web Artists offers 24 Hours Support on Email, 12 hours on MSN / Yahoo & Emergency Ticket System service for any emergency support. We believe that without the proper systems, scaling a good customer experience is impossible. Systems serve as the foundation upon which our managed hosting platform and our service delivery mechanisms are built. All systems, from the phone system that tracks incoming and outgoing customer communication to the automated OS provisioning system in our data centers, need to be inherently flexible. Flexibility is a key part of the Support philosophy and systems are a critical area where flexibility is absolutely essential. One of the real advantages The Web Artists has over telecommunication and technology conglomerates is that our systems are built for one specific task: managed hosting. As a result, we don't have to accommodate the requirements of side businesses when designing our systems. The focus we have with our systems gives us a tremendous amount of flexibility and specialization when it comes to managed hosting. Making it easy for our customers to do business with us is a core idea within our Support philosophy. We concentrate on removing the hassles for our customers and constantly improve the overall service experience. This is nowhere more important than in the processes that we follow to interact with customers, make changes to our customers' hosting environments and provide service to our customers. Some of the best ideas for improvement come from our customers. We encourage feedback from our customers and make a habit of soliciting it in an organized fashion every month.