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NetForecast's Continuous Improvement Support provides one year of guidance to help you stay on track with and resolve issues regarding your Apdex implementation. What We Do: During the one-year continuous improvement period, NetForecast is available to answer APM-related questions via email and telephone. Three months after initial Apdex implementation, your team provides Apdex reports for the pilot application to NetForecast. NetForecast then facilitates a pilot assessment meeting during which NetForecast and your team: assess the quality of the Apdex reports; assess implementation progress; discuss additional applications to be added; and make recommendations for the remaining nine months. At the one-year mark, your team shares the reports for all of the applications reported using Apdex. NetForecast works with your team to complete a follow-up APM best practices benchmark analysis. NetForecast then holds a one-day on-site final project evaluation meeting during which the project team: evaluates the Apdex report quality; evaluates progress against the implementation plan; answers such questions as, "Were benchmark gaps closed?," "Has IT/business linkage improved?," and "Were there quality and process improvements?" At the end of the project evaluation meeting, NetForecast makes recommendations for the future, and helps set subsequent goals.