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We are focused on meeting our customer,s conferencing needs. Please contact us at 866 930 4500 or CustomerService@ConferTel.net at any time if you have questions or need assistance, or if you would like to schedule training for yourself or additional moderators. The following are instruction guides you may find helpful:Customize Your Account , activate features such as Name Announcement, Billing Codes, Roll-call, etc. online. Moderator Controls - The moderator can control various aspects of the conference, including dial-out to participants and call recording, simply by pressing the keys on the telephone keypad.