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OEM is in business to serve one purpose---to provide solutions for people with broken equipment. If you wait three days to receive a part and it is just as dirty and broken as the one you are holding in your other hand, does refunding your money really provide the solution to your problem? We understand that the part is the single most important component to your solution. We understand that somewhere, someone is not working when they get a bad or wrong part. Our customers don't just call us looking for parts.