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DCM was founded in 1997 by Phil Miller to provide non-profit arts organizations with an alternative to larger, less personal telemarketing companies and to time consuming in-house management. We offer effective solutions to the diverse challenges facing arts organizations in today's marketplace. Phil Miller, President, is one of the most knowledgeable and experienced telemarketing professionals for non-profit organizations in the country. Since 1985, he has worked in virtually every capacity of telemarketing and telefundraising for the arts, starting as a caller, and working his way up through the ranks. He has been involved in designing and implementing a wide range of telemarketing and telefundraising campaigns for many major non-profits across the country. Phil has a deep, personal commitment to the arts and an extensive knowledge and understanding of how non-profits work. Carolyn Conover, Vice President of External Operations, has worked in telemarketing and telefundraising for the arts for almost 15 years. Formerly a Vice President at MKTG Services, she provided supervision and support for the entire account services staff and for over 50 campaign managers. She has designed successful telemarketing and telefundraising campaigns (including some of the largest campaigns in the country) from the ground up and has been involved in all aspects of marketing and development for arts and social service organizations. Prior positions included Manager of Annual Giving at New York University and Associate Director of Direct Response for Planned Parenthood Federation of America. She is also an active advocate for non-profit causes on her own time. Tim Steele, Vice President of Internal Operations, has an extensive background in business operations and project management. Tim was formerly the Chief Operating Officer of Crawford & Associates, a Silicon Valley company that provides consulting services to Fortune 500 companies. As a long-time patron, Tim is excited to work behind-the-scenes supporting the arts for the first time in his career. Eric Nelson, Director, On-Site Client Services and Account Executive, has been a marketing and arts professional for almost ten years. Most recently, he served as the Senior Marketing and Events Manager for the Paul Taylor Dance Company, where he ran the two most successful season campaigns in the company's 50-year history. Eric has extensive experience in direct mail, promotions and event planning. He is proud to work in the arts and is dedicated to the promotion of artistic vision. Pauline Palkovic, Senior Account Executive. Since joining DCM in 1999 Pauline has overseen campaigns for many outstanding organizations including New York City Opera, San Francisco Ballet, Los Angeles Opera, Hollywood Bowl, and the New Jersey, Indianapolis, Columbus and Cincinnati Symphony Orchestras. Pauline has extensive experience with arts organizations. Her background includes work in the box office, administrative office, development department and artistic department of various organizations, including the New Jersey Performing Arts Center and the Saratoga International Theatre Institute. Susan Impalla, Account Executive, is a professional dancer with over 18 years of experience in theatre and dance. She served as Marketing Director for Dance New Jersey and Associate Director of Marketing for American Repertory Ballet. Most recently Susan worked as a Development Associate for Film Forum and Marketing Director for Entertainment-Link.com. Susan has done freelance marketing for Terra Firma Dance Theatre and co-created an After-School Arts Program in Elizabethport, NJ. In addition, she worked in television production for 3 years (Live with Regis and Kathie Lee). Maria Schafer, Manager of Recruitment and Training, most recently worked for two years as a Senior Associate to the Human Capital Group, where she developed written materials for staff training, provided onsite assistance for employee development and performance management process improvement, and aided clients with candidate identification & selection processes. An accomplished pianist and linguist, Maria has extensive experience recruiting, training, and staffing in both the United States and Europe. Ian Zimmerman, Director, DCM's Performing Arts Calling Center, has been involved with visual and performing arts organizations since his graduation from Bard College in 1992. Ian has worked as an Account Executive on a multitude of major campaigns, including New Jersey Symphony Orchestra, Brooklyn Museum, Chicago Shakespeare Theater, American Ballet Theater , New York City Opera, Joffrey Ballet, and the Buffalo Philharmonic. He has also worked with the New York City Ballet and the Guggenheim Museum as a fundraiser and managed telemarketing and telefundraising campaigns for Carnegie Hall and the Whitney Museum. An avid fan of classical music and opera, Ian is a working artist as well. Angel Francis, Manager of New Business and Marketing, is both an experienced arts administrator and accomplished musician. Angel holds a Master's degree in vocal performance/pedagogy from Ohio University and a Bachelor's degree in music business/vocal performance from Otterbein College. Previously, Angel worked at the Columbus Association for the Performing Arts (CAPA), where she implemented marketing and promotional efforts for multiple venues. She taught private voice lessons at Ohio University and Belvoir Terrace Fine & Performing Arts Camp for Girls in Lenox, Massachusetts. Angel has extensive experience in television advertising sales, and has worked for FOX television and TeleRep, a television station rep firm. DCM employs more than thirty managers and assistant managers and over 500 telephone representatives. Most managers start as callers and many have a background in the arts and/or the non-profit world.