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What Myra Golden Seminars, LLC (MGS), one of the most prominent customer service training firms in North America, designs and produces customer service training and eLearning programs for customer care, call center, customer service department, and overall customer service improvement in large and mid-size companies. Who MGS is headed up by Myra Golden, a former customer service representative and global head of consumer affairs. Myra established MGS after identifying the critical need in the service sector for customer service professionals to be equipped with specific skills for responding to complaints and difficult customers in such a way that they completely regain goodwill and even strengthen loyalty after any service mishap - not simply "responding" to customer complaints.