Info

Teloquent is a leading provider of customer-based and skills-based routing for inbound and outbound voice, Web, and e-mail touch points. We optimize the existing infrastructure of multi-site, multi-vendor enterprises and government and transform call centers into advanced contact centers by networking multiple sites and load balancing across centers and contact types. Our automation and self-service capabilities produce significant timesavings and our advanced capabilities provide the most efficient agent utilization, while maximizing the user experience. Teloquent is a subsidiary of Syntellect Inc. and Enghouse Systems Limited (TSX:ESL). Syntellect offers a complete suite of speech-enabled self-service, CTI, and live agent assistance technology supporting best practices throughout the enterprise as well as in the call center. Syntellect's open standard, next generation technologies provide total flexibility to meet the diverse needs of enterprises. Enghouse Systems Limited is a publicly traded Canadian based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ESL". Enghouse serves a number of distinct vertical markets through its two divisions, each developing and selling enterprise oriented applications software.