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ODI was founded by the acclaimed author and thought-leader, George H. Labovitz, PhD. ODI has grown from a small, training-based start-up to become an international corporation offering integrated consulting and training services throughout the world. We have worked with over 2,000 leading organizations in the world including 12 of Fortune's Top 20 companies. ODI is headquartered in Billerica, Massachusetts. ODI is a leading provider of quality awareness and process and continuous improvement training along with world-class management and supervisory skills training. ODI is known for helping organizations align their strategies, people, processes, and customers to achieve competitive advantage and bottom line results. People in aligned organizations have a clear line of sight to customer requirements and organizational goals. The hallmark of aligned organizations is that they consistently deliver measurable improvements in customer loyalty, employee retention, and return to shareholders, all at the same time! Over thirty-years of research has shown that, quite simply, aligned organizations outperform their competitors by every major financial measure.