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I have been a customer of Allstate Insurance/The Parlato Agency for over 10 years. I have multiple policies and I trusted JR Parlato to help and guide me regarding my insurance options, to inform me and assure me...keeping true to the Allstate motto of being "in good hands". . Nothing could be further from the truth. Instead I have been mislead, misinformed, deceived, and treated with the utmost disrespect. I have always paid my premiums on time or in advance. I have never filed a claim until recently. Not only was I told my damages wouldn't be covered, but I was also told it was "my fault" I didn't purchase the necessary riders. In addition Mr. Parlato insisted he was right and I was wrong, and stated he had proof in his notes. When I asked to see this proof, he told me to leave his office. As if my disaster wasn't devastating enough, along with his arrogant and nasty behavior...I now find out that the policy he wrote for my home was completely wrong. Don't trust this man.