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Pearson Government Solutions is the government services business of Pearson plc, the £4.2 billion international media and services company. Pearson has nearly 30,000 employees located in more than 60 countries worldwide. In the UK, Pearson Government Solutions offers central government, their agencies, and local authorities a broad array of integrated service solutions to improve the delivery of information, benefits, and services to citizens. We base our solutions on our in-depth understanding of our clients' unique requirements, budgetary considerations, and mission objectives, building relationships to produce results. From complete business process outsourced services to bespoke Information and Communications Technology (ICT) systems, our solutions underpin government modernisation and e-government initiatives. Delivering joined-up electronic services through a variety of channels-paper, phone, and the Web-we get government closer to its customers, making it more accessible, convenient, responsive, and cost-effective. Our distinctive business model, based on transaction pricing, transfers the financial risk from our clients to us, allowing our clients to accurately forecast costs and establish budgets for accomplishing their missions. Through our performance-based services contracts, we deliver the results our clients are looking for-improved performance quality and increased customer satisfaction-with compensation based on our achievement of measurable performance standards. We are leaders in implementing innovative "share-in-savings" contracting arrangements, which allow our clients to take advantage of technological advancements without requiring upfront investments in technology. We fund these advancements for our clients and recover these investments through a share of our clients' cost savings over a defined period of time. By partnering with our clients in this way, we have a vested interest in the success of our clients' programmes. Our integrated service solutions include: