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IRIDES, LLC's service level agreement (SLA) offerings guarantee your servers' availability as close to 100% of the time as possible. IRIDES, LLC offers a standard SLA. Our SLA covers the entire IRIDES, LLC infrastructure, including the IRIDES, LLC Data Center, network, servers, equipment, and operational processes. Our commitment to customer care ensures that your Web site operates as close to 24x7x365 as possible. We endorse our commitment with dedicated support personnel who are available 24x7x365. We have on-site expert engineers who constantly monitoring our customer's servers and the IRIDES, LLC network. For customers selecting fully managed options, IRIDES, LLC offers the following standard service level agreements:99.99% availability, per month, for each managed non-redundant server IRIDES, LLC provides the highest level of availability, and we stand behind our guarantee with a comprehensive credit program in the event that we do not meet our own rigorous standards. IRIDES, LLC is committed to maintaining your managed solutions effectively and efficiently, meeting all SLAs, and offering you the best services possible. Clients are notified in advance of any maintenance activities that may affect their servers. IRIDES, LLC has no server maintenance windows. Server maintenance times are dictated by the individual client at a time that is convenient for them.