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Bay Bridge is a supplier of innovative decision support software, custom software development services, and analytic consulting to the customer contact center industry. We excel at improving our Clients' contact center performance through the deployment of sophisticated analytic solutions to critical strategic and tactical contact center management problems. Our software and services are based on accurate and flexible predictive modeling, process simulation, and optimization technologies. We apply these technologies, in conjunction with our problem-solving creativity and deep understanding of customer contact center operations and financials, to help our clients realize significant improvements in their centers' service quality, cost, and profit performance.