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PLTC's organizational development, as well as its services, are guided by a formal strategic planning process that involves staff, Board of Directors, and other volunteers. The first five-year strategic plan was published in the summer of 1991. Accompanied by the organization's first business plan, it was followed by a burst of growth, including a substantial increase in the number of people served, a significant increase in the organization's budget, and a period of financial stability that has been sustained since then. The second five-year plan was published in 1997, followed by PLTC's current plan, published in 2002. Since PLTC was established as a 501(c) 3 corporation in 1984, volunteerism has been its foundation. The organization could not have sustained the scope and quality of its programs, nor the organizational structure it needed, without hundreds of active volunteers working in a wide variety of capacities. Many dedicated and skilled volunteers and staff members have contributed to the successes of the organization. In the early years of the organization, there was no paid staff. In 2001, the organization had six employees. What is most important about the history of People Living Through Cancer is that its staff and volunteers touch people's lives on a daily basis and are willing to listen to their concerns, look into their eyes and take whatever time is needed to be there with someone in crisis because of a cancer diagnosis or recurrence.