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Unicall, www.unicallinc.com, is a leading outbound and inbound teleservices provider. Unicall's management staff leads the way with innovative teleservices solutions that integrate meticulous customer care, proactive new business acquisition programs, retention and maintenance campaigns for existing customers. It develops targeted inbound and outbound telemarketing programs designed to outperform traditional methods. Unicall uses controlled work processes that follow the International Standards Organization (ISO) process for documentation, defining, creating repeatability and measurement of workflow.