Navvia

Business Process (BPM Solutions):
Learn how to be continuous with improvement planning for business process governance, integrity of process, process optimization, digital transformation, and tools.

Navvia was founded in 1999 with the vision of providing organizations with the software, templates and services to simplify the design and implementation of ITSM processes and tools. The Navvia Process designer is the embodiment of our vision and has evolved into the most powerful and easy to use process designer for both IT and Business processes. We continually strive to provide features that help organizations improve productivity, save money and drive the benefits of process & tool implementation.
1999
Navvia is founded by Karl Bietsch and David Mainville with the goal of providing an alternative to traditional ITSM implementations
2006
Navvia releases the first version of our software to support our own ITSM consulting engagements
2008
Navvia releases the software to enterprise organizations looking to save time and money on ITSM implementations
2008 – 2011
Navvia releases the Consultant Edition to provide software vendors and consulting organizations with tools to manage intellectual property and improve productivity
2014
Navvia is recognized by Gartner as a Cool Vendor
2015
Navvia releases the improved Navvia Process Designer with an intuitive and easy-to-use interface built on top of our powerful process design and documentation tool.

Our services:-
Navvia has a host of services to help you make the most of your subscription
Our implementation consultants are full-time employees, each with over 20 years of process and Service Management experience. They have the credentials, knowledge, skills and real world experience to be a valuable addition to your Service Management program.

Free product training and support:
Every Navvia subscription comes complete with unlimited access to live and recorded product training. Live training sessions are held weekly and recorded versions of the training are available upon demand. Your Navvia subscription also comes with access to unlimited product support and access to our support portal.

Product implementation:
Clients may optionally purchase 40-hour blocks of mentorship – delivered remotely. You will receive a dedicated process consultant who will help you get started with Navvia. Our highly experienced consultant can help with a range of aspects including:
 Best practices on designing and implementing processes
 Methods for capturing tool requirements
 Setting up and analyzing the results of a process assessment
 Implementing process governance
 Custom training for your team

Traditional ITSM consulting:
Our consultants, each with over 20 years of ITSM consulting experience, can help you with all aspects of your ITSM program. From building a strategy and assessing the current state through to implementing ITSM processes and tools, we can help!

Onsite workshops:
As an accredited training provider, we can deliver a variety of ITSM and process workshops onsite at your location.
Workshops include:
 Intro to Configuration Management/CMDB
 Intro to Service Catalog Management
 Planning for Event Management
 Process Owner Workshop
 Service Owner Workshop
 Effective Process Design
Other process workshops are available upon Request Now...